FIELD SUPPORT ENGINEER – Bayshore Technologies

JOB TITLE: FIELD SUPPORT ENGINEER

CURRENT JOB HOLDER:

REPORTS TO: FIELD SUPERVISOR

SUPERVISE(S): N/A

Maintain a PA of 99.90% across cluster.
Maintain 100% in Janitorial activities, PPM activities and in reporting activities.
Quick resolution to fault diagnostics and resolution.

Ensure sites are up and running at all times.

Expected End Results (“WHAT”)

(List the expected end results that must be achieved in order to fulfill the job purpose)

Supporting Activities (“HOW”) (What are the key activities undertaken to achieve the desired end results?

Power Availability: 99.90%

Others:100%

Attend to call out within stipulated SLA.
React to emergency faults and ensure all faults are rectified promptly within contracted SLA.
Ensure provision of power (requisite quality) to all sites within purview 24 hours a day
100% PPM compliance per cycle/schedule
Monitored diesel supply quantity and quality on assigned sites and monitoring which includes weekly diesel level reports.
24hours response time, on call (in line with MTTR policy)
Fault management and closing details

Site Janitorial services monthly.
Corrective maintenance on assigned site as need arises.
AC unit maintenance, repairs and servicing.
ATS/AMF repairs, troubleshooting and maintenance.
Rectifier maintenance, repairs and troubleshooting.
DG parts replacement, top overhauling and complete overhauling and reporting on faulty components.
Perform routine O&M procedures as prescribed for Power
Resolution of repetitive faults affecting BTS radio network
And other duties as assigned by management.

Relevant Experience (Type of experience and minimum number of years)

Other requirements (Behavioral etc.)